Shipping Policy

Welcome to Clothing Online Store, your destination for coastal-inspired fashion and accessories. We’re committed to ensuring your shopping experience is as smooth and enjoyable as a day at the beach.

Shipping Information

We carefully package each order with the same attention to detail we’d want for our own coastal treasures.

Order Processing

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after shipment
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after shipment

Returns & Exchanges

We want you to love your coastal-inspired pieces as much as we do. If you’re not completely satisfied, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Condition Requirements

All returned items must be in their original condition:

• Unworn and unwashed
• With all original tags attached
• In original packaging

How to Return or Exchange an Item

1. Contact Our Customer Service
   Email us at [email protected] within 15 days of receiving your order.
2. Wait for Authorization
   Our team will review your request and send return instructions within 1-2 business days.
3. Package Your Items
   Carefully pack items in original packaging with a copy of your order confirmation.
4. Ship Your Return
   Send your package to our return address using a trackable shipping service.

Refund Information

Once we receive and inspect your returned items:

• Refunds will be processed to your original payment method within 5-7 business days
• Shipping charges are non-refundable (except in cases of our error)
• You’ll receive email confirmation once your refund has been processed
• Refunds will appear on your statement based on your financial institution’s processing times

Exchange Information

• We’ll ship your replacement item once we receive your return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference
• Exchanges are subject to product availability

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings (for hygiene reasons)
• Monogrammed Jewelry (customized/personalized items)
• Items that have been worn, washed, or damaged after delivery
• Items without original tags and packaging

Need Help?

Our coastal-inspired customer service team is here to assist you! Contact us at [email protected] and we’ll be happy to help with your shipping questions, returns, or exchanges.