At Clothing Online Store, we want you to be completely satisfied with your coastal-inspired purchases. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your items. Please note that all returned items must be in their original condition – unworn, unwashed, and with all tags attached.
How to Return or Exchange an Item
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Our team will review your request and send you a return authorization email with instructions within 1-2 business days.
Carefully pack the items in their original packaging if possible. Include a copy of your order confirmation or packing slip.
Send your package to our return address. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return & Exchange Request Template
Use this template when emailing us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Clothing Online Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please specify reason – size, style, damaged, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name and Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once we receive and inspect your returned items:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping charges are non-refundable (except in cases of our error)
- You will receive an email confirmation once your refund has been processed
- Refunds will appear on your statement based on your financial institution’s processing times
Exchange Information
For exchanges:
- We’ll ship your replacement item once we receive your return
- If the exchange item costs more, you’ll need to pay the difference
- If the exchange item costs less, we’ll refund the difference
- Exchanges are subject to product availability
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Earrings (for hygiene reasons)
- Monogrammed Jewelry (customized/personalized items)
- Items that have been worn, washed, or damaged after delivery
- Items without original tags and packaging
Return Shipping Address
Please ship your returns to:
Clothing Online Store Returns
3184 Woodlawn Drive
New Berlin, WI 53151
USA
Need Help? Our coastal-inspired customer service team is here to assist you! Contact us at [email protected] and we’ll be happy to help with your return or exchange.